Privacy

Last modified: August 11, 2026

Lewis Pain & Physical Medicine, operated by Jerry W. Lewis MD PA (collectively, "Lewis Pain," "we," "our," or "us"), respects your privacy. This Website Privacy Policy explains how we collect, use, disclose, and protect information obtained through lewispain.com, our website forms, and our SMS/text messaging program (collectively, the "Services").

Our website is available at https://lewispain.com/. This policy does not replace any Notice of Privacy Practices that applies to protected health information under the Health Insurance Portability and Accountability Act (HIPAA) or other applicable healthcare privacy law.

Personal Information We Collect

We may collect the following categories of information, depending on how you interact with the Services:

• Contact information, such as your name, mailing address, email address, and telephone number.
• Appointment and service-request information, such as patient status, scheduling preferences, and the contents of a message submitted through our website.
• Communications and correspondence, including questions, feedback, and records of interactions with us.
• SMS enrollment information, including the mobile number provided, the date and method of consent, opt-in and opt-out records, and message-delivery information.
• Website and device information, such as IP address, browser type, operating system, referring pages, pages viewed, approximate location derived from IP address, and cookie or similar technology data.

Please do not submit information through a website form or text message that is not needed for your request. Email and standard SMS are not guaranteed to be secure.

How We Collect Information

Information you provide. We collect information when you complete a website form, request an appointment, contact us, enroll in SMS communications, reply to a message, or otherwise communicate with us.

Information collected automatically. We and our website service providers may use cookies, web beacons, tags, analytics tools, and similar technologies to collect information about use of the website and to maintain, secure, and improve it.

Information from service providers. We may receive information from vendors that support website hosting, scheduling, communications, analytics, and related practice operations, subject to their contractual and legal obligations.

How We Use Personal Information

We may use personal information to:

• Respond to inquiries and requests; schedule, confirm, and manage appointments; and provide patient-service and administrative support.
• Send requested or consented communications, including appointment reminders, scheduling updates, office notifications, account or billing-related administrative messages, and responses to questions.
• Operate, maintain, secure, troubleshoot, and improve our website and communications systems.
• Detect and prevent fraud, misuse, security incidents, or other harmful or unlawful activity.
• Comply with applicable law, legal process, professional obligations, and valid governmental requests.
• Use information for another purpose disclosed at collection or with your consent.

SMS/Text Messaging Privacy

Mobile information and consent. We do not sell, rent, or share mobile information or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Mobile information and SMS opt-in data and consent are excluded from all other data-sharing categories described in this policy. Vendors that help us operate the SMS program may process this information only to provide those services for us and may not use it for their own marketing or promotional purposes.

Message types. Depending on your interaction with us, messages may include appointment confirmations and reminders, scheduling changes, office updates, patient-service or care-coordination communications, account or billing-related administrative notices, and responses to inquiries.

Frequency and charges. Message frequency varies. Standard message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

Opting in. You may opt in through an affirmative SMS consent checkbox on our website or, where keyword enrollment is available, by texting START to 214-618-9600. Consent to receive SMS messages is not a condition of purchase or receipt of care.

Opting out. Reply STOP to any message to opt out. We may send one final message confirming the opt-out. After that confirmation, no further messages will be sent from that messaging program unless you opt in again.

Help. Reply HELP for assistance, call 214-618-9600, or use our Contact Us page.

Contact Us: https://lewispain.com/contact-us

How We Share Personal Information

We may disclose personal information only as reasonably necessary in the following circumstances:

Service providers. To companies that provide services on our behalf, such as website hosting, scheduling, analytics, security, communications, call or message routing, and database support. They may use information only as directed by us and consistent with contractual and legal obligations.

Professional advisers. To lawyers, auditors, insurers, consultants, and other professional advisers when reasonably necessary for their services.

Legal, safety, and compliance purposes. To comply with law or legal process; enforce applicable terms; prevent fraud or misuse; or protect the rights, privacy, safety, or property of Lewis Pain, our patients, website users, or others.

Business transactions. In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to appropriate confidentiality and legal requirements.

At your direction or with your consent. For another purpose that we disclose when you provide the information or when you direct or authorize the disclosure.

The SMS/mobile-information restriction described above applies notwithstanding the other sharing categories in this section.

Cookies and Similar Technologies

Most browsers accept cookies by default. You may be able to adjust browser settings to refuse or delete cookies, although doing so may limit some website features. Third-party services linked from or embedded in the website may use their own cookies or similar technologies under their own privacy policies.

Your Choices

SMS. Reply STOP to opt out of SMS messages and HELP for assistance.

Website communications. You may choose not to provide optional information. If information is required to fulfill a request, we may not be able to complete the request without it.

Access, correction, or deletion. You may contact us to request access to, correction of, or deletion of personal information, subject to applicable law and record-retention obligations. Requests involving protected health information may be handled under our HIPAA privacy procedures.

Cookies. You may manage cookies through your browser settings and, when available, website consent controls.

Other Sites and Services

The Services may link to websites or online services operated by third parties. We do not control those services, and this policy does not apply to their privacy practices. Review the privacy policy of each third-party service you use.

Security Practices

We use administrative, technical, and physical safeguards designed to protect personal information. No internet, email, or SMS transmission is completely secure, however, and we cannot guarantee absolute security. Do not use text messaging for emergencies or urgent medical needs; call 911 in an emergency.

Children

The website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization. If you believe a child has provided personal information through the website without appropriate authorization, please contact us.

Changes to This Policy

We may update this policy from time to time. We will post the revised policy on this page and update the "Last Updated" date. Changes become effective when posted unless otherwise stated or required by law.

How to Contact Us

Questions or requests regarding this policy may be submitted through our Contact Us page or by telephone or mail:

https://lewispain.com/contact-us

Lewis Pain & Physical Medicine
Jerry W. Lewis MD PA
11500 State Highway 121, Suite 810
Frisco, TX 75035
Phone: 214-618-9600